Jumia has helped me grow so much - both at a personal and professional level. During my time here, I have learned that e-commerce is so much more than just selling products, but that it's all about connecting with people and making a positive impact in the community. I feel so fortunate to work with a passionate team, and look forward to many more years of learning and growing together.
My journey at Jumia started over 8 years ago with Jumia Egypt and I am now Head of Traffic Ops today. Before Jumia, I worked in the Customer Service department in different companies in Egypt.

I am a good listener and enjoy solving people's problems. Jumia is literally a 3.0 university where one can grow fast personally and professionally. I joined Jumia Senegal in 2018 as a vendor experience agent and took the lead of the department in November 2019 thanks to my work and professionalism. Now, I have transitioned to lead the JForce team.
Before Jumia, my experiences in previous companies allowed me to develop listening skills and especially the importance of teamwork, which is really essential at Jumia.

I became a part of Jumia in 2019, initially serving as a Human Resource Associate. Subsequently, I earned a promotion to the position of Human Resource Business Partner. Prior to joining Jumia, my professional background includes experience in the manufacturing industry, as well as being a Human Resource consultant.
What I appreciate about Jumia is its inclusive culture. Jumia provides a work environment that values and respects the diversity of its employees. At Jumia individuals of different backgrounds, experiences, perspectives, and identities feel welcome, accepted, and valued.

Jumia is a company with a real vision and mission. We are building a digital Africa, connecting Africans with each other, bringing consumer goods and services to all. I share this vision and I am given the opportunity to actually play my part to make a change. It is not always easy but we believe that "where there’s a will, there’s a way".

Working at Jumia is fun. Each day is a surprise. I joined Jumia in 2019. It’s been over two years now, and I can still feel that I am learning everyday and improving myself at internet speed. Everyone is always willing to help. I can see and feel how great of a change I have made possible and really enjoy working with all my dear colleagues. Before Jumia I worked as an Amazon seller for about 2.5 years in the e-commerce industry, at Yihao Tech.

"You don't need a title to be a leader" at Jumia. That is my motto: there is a leader in each of us, so we must be ambitious and act on it. I really like the simplicity and availability of the management teams, the friendly and warm work environment as well as the availability and kindness of the HR.
I joined Jumia in February 2015 as Customer Service Agent and changed roles 3 times before being promoted to Customer Experience Manager in August 2017 and moving to a role of JForce Expansion Manager in 2019.