What do I love about Jumia? Growing and encouraging leadership of the company. Our belief at Jumia is that everyone can act as a leader and hold leadership functions. We welcome new ideas and execute them, test and learn to keep growing.
Holding a master's degree in logistics, I joined Jumia in 2014 as Retail Buying Operations Associate. 2 years later, we launched Jumia Marketplace and I joined that team for 2 years as Vendor Relationship Manager, then as Head of University and Communication. A few role changes later, I am a Key Account Manager.

I am an expert in customer relations and customer operations management with over 10 years of experience across different industries. I joined Jumia Algeria in 2022 as the Head of Customer Service where I led and oversaw the organization's customer service operations before transitioning to Chief Operations Officer in 2023.
I particularly value the emphasis on teamwork, as well as the stimulating prospect of daily operational challenges that provide ongoing opportunities for learning and collaboration.

Jumia is a leading African player in the FinTech arena. To me, it represents an opportunity to learn and participate in building Africa's digital economy for a huge market and witness the impact we can have on people's lives. I realize how today's techologies can help out both consumers and vendors to have such a secure and satisfactory online experience that is more enjoyable and smarter than a personal assistant in your own pocket.

I joined JumiaPay in July 2019 as senior backend developer and since then I have been working in the payment integration team.
Before Jumia, I was working at Seal-Software specializing in contract analysis, as senior software engineer, at Oracle as application Engineer, and EDS as information associate.

Jumia is a company with a real vision and mission. We are building a digital Africa, connecting Africans with each other, bringing consumer goods and services to all. I share this vision and I am given the opportunity to actually play my part to make a change. It is not always easy but we believe that "where there’s a will, there’s a way".

Working at Jumia is fun. Each day is a surprise. I joined Jumia in 2019. It’s been over two years now, and I can still feel that I am learning everyday and improving myself at internet speed. Everyone is always willing to help. I can see and feel how great of a change I have made possible and really enjoy working with all my dear colleagues. Before Jumia I worked as an Amazon seller for about 2.5 years in the e-commerce industry, at Yihao Tech.

I am a good listener and enjoy solving people's problems. Jumia is literally a 3.0 university where one can grow fast personally and professionally. I joined Jumia Senegal in 2018 as a vendor experience agent and took the lead of the department in November 2019 thanks to my work and professionalism. Now, I have transitioned to lead the JForce team.
Before Jumia, my experiences in previous companies allowed me to develop listening skills and especially the importance of teamwork, which is really essential at Jumia.