Over the last months, I have invested a lot of time and effort in mastering all the evolving processes that the Vendor Experience department has undergone which led me to take over the role of head of department myself in the absence of my manager. I have had the opportunity to take initiatives as long as it positively impacted the experience of our vendors.
I am passionate about what I do and I am guided by the desire to pass on everything I know to my colleagues. I really enjoy the daily collaboration we experience at Jumia.

I joined Jumia Algeria in 2019 after a few internship opportunities in different industries.

I started off as an intern in Jumia 6 years ago and I have since changed roles 4 times in 5 years! What I have learnt in Jumia is that where there is a will, there is a way and that I should never content with little if I can bring more to the table.

I believe women will play a pivotal role as leaders in Africa’s e-commerce journey and I love how Jumia empowers women and gives them opportunity to grow even with little experience. As a leader, I share and assume my team’s opinions and help them grow.

I currently head the Operations Excellence team.

I have learnt a lot since I joined Jumia way back in 2016! At Jumia I have been cultured to think positively, do what is right not what is easy, manage a team, respect and nourish my work life balance and to be grateful and fair as a manager.

All our work and work environment culture are focused on how to satisfy both consumers and vendors and I enjoy that!

I started my professional career with Jumia as a VDO agent 5 years ago and moved to quality auditor in 2018. Today, I work as an Outbound Manager.

Prior to joining Jumia in 2020 I worked at Procter and Gamble in the Commercial and Marketing functions for 12 years. Coming from a company with 180+ years history to one that’s less than 10 years old was daunting, however within a short period of time, I quickly realized that the core fundamentals and ideologies that have allowed P&G to succeed in the marketplace were very much at the core of Jumia. Since joining Jumia I have learnt a lot but I think the biggest adjustment from a traditional FMCG background has been learning how to convert big data into meaningful insights and moving fast to execution. Due to the very nature of the e-commerce space, you have to make decisions, move fast and execute – something I think the teams in Jumia do very well. Finally, I just love the people and the atmosphere in Jumia – it’s an extremely fun workplace.