My passion for technology started very early, while I was still in high school, and I consider myself very lucky to be able to start working in this area when I was only 18.
Before I joined Jumia in 2015, I was working at several different companies in the area of Information Technology, usually in a customer facing role, where I was responsible to solve technical issues and also to build a strong connection with the customers.
This was also my first role in Jumia, I was responsible for the technical support of Jumia Services. A few years later I became the Product Owner of Network and Logistics Products.
What I love most about working at Jumia is that it feels like I am part of a big family that connects people across several countries.During the past years I managed to get to know a lot of people in all of our countries and build friendships. It feels great to know that my daily work allows people to do their jobs better every day and it literally transforms lives in Africa. It makes me feel that I’m part of something big!

I have learnt to think big at Jumia, always be solution minded and react as fast as possible. I love the working environment which has enabled me to grow tremendously.
I joined Jumia for the 2017 Black Friday edition as an Inbound temporary agent and got my contract as After sales agent in less than a year. I was promoted to Aftersales Manager in August 2019 to date.

Jumia has helped me grow so much - both at a personal and professional level. During my time here, I have learned that e-commerce is so much more than just selling products, but that it's all about connecting with people and making a positive impact in the community. I feel so fortunate to work with a passionate team, and look forward to many more years of learning and growing together.

My journey at Jumia started 8 years ago with Jumia Egypt and I am now Regional Social Media manager today. Before Jumia, I worked in the Customer Service department in different companies in Egypt.

I started off as an intern in Jumia 6 years ago and I have since changed roles 4 times in 5 years! What I have learnt in Jumia is that where there is a will, there is a way and that I should never content with little if I can bring more to the table.

I believe women will play a pivotal role as leaders in Africa’s e-commerce journey and I love how Jumia empowers women and gives them opportunity to grow even with little experience. As a leader, I share and assume my team’s opinions and help them grow.

I currently head the Operations Excellence team.

I am a good listener and enjoy solving people's problems. Jumia is literally a 3.0 university where one can grow fast personally and professionally. I joined Jumia Senegal in 2018 as a vendor experience agent and took the lead of the department in November 2019 thanks to my work and professionalism.

Before Jumia, my experiences in previous companies allowed me to develop listening skills and especially the importance of teamwork, which is really essential at Jumia.