I have learnt to think big at Jumia, always be solution minded and react as fast as possible. I love the working environment which has enabled me to grow tremendously.
I joined Jumia for the 2017 Black Friday edition as an Inbound temporary agent and got my contract as After sales agent in less than a year. I was promoted to Aftersales Manager in August 2019 to date.

What I love about Jumia is our persistent drive to improve the quality of everyday life through innovation, technology, people development and priority on customer satisfaction.
Over the years, aside from experience gained in Operations and Customer Experience, I've become more exposed to professional business constructs and detailed oriented results . Core among what I have learnt: a business environment with satisfaction as an ultimate goal cannot happen without putting people first.
At Jumia, I explored different functions from Jumia Services to Customer Experience and Operations mostly since 2017 and am currently working as Head of CXP.

I have learnt a lot since I joined Jumia way back in 2016! At Jumia I have been cultured to think positively, do what is right not what is easy, manage a team, respect and nourish my work life balance and to be grateful and fair as a manager.

All our work and work environment culture are focused on how to satisfy both consumers and vendors and I enjoy that!

I started my professional career with Jumia as a VDO agent 5 years ago and moved to quality auditor in 2018. Today, I work as an Outbound Manager.

Jumia is a leading African player in the FinTech arena. To me, it represents an opportunity to learn and participate in building Africa's digital economy for a huge market and witness the impact we can have on people's lives. I realize how today's techologies can help out both consumers and vendors to have such a secure and satisfactory online experience that is more enjoyable and smarter than a personal assistant in your own pocket.

I joined JumiaPay in July 2019 as senior backend developer and since then I have been working in the payment integration team.
Before Jumia, I was working at Seal-Software specializing in contract analysis, as senior software engineer, at Oracle as application Engineer, and EDS as information associate.

It's been years of constant challenges that have provided me with the ideal environment for professional growth. Together, the freedom and trust that is placed on employees are fundamental factors for building a successful career. I feel proud to contribute to the company's growth and happy to see how Jumia empowers people's development.

I joined Jumia in 2015 as a Junior web developer and became a Technical Lead. Since then I've worked in internal tools for user access management, software for customer communications and Jumia website search engine.
My background before I joined Jumia was mainly related to software development for healthcare institutions, working for Alert Life Sciences Computing