Jumia implements “Contactless” Delivery and “Cashless” Payments in response to the COVID-19 in Africa
March 27, 2020Company NewsIn the News
Lagos, 27th March 2020: Africa’s leading eCommerce platform Jumia has announced the implementation of ‘contactless’ delivery for prepaid packages on the platform. The company is taking additional measures to keep consumers, delivery agents and partners safe in the wake of the COVID-19 outbreak.
To drive the initiative, the ‘contactless safe delivery’ option has been implemented on JumiaPay, the payment platform. This enables consumers to make prepaid payments for products online and get it delivered without a direct body contact or cash exchange with the delivery agent.
The health and safety of our customers and delivery agents is our absolute priority. We are uniquely positioned to step up and be part of Africa’s response strategy in this challenging time. We have implemented a “Contactless” delivery option, which eliminates any possibility of physical contact. Convenience, social distancing and cashless measures are woven into one solution to combat the current situation.said Apoorva Kumar, SVP Logistics at Jumia.
Jumia’s delivery agents have been trained to enforce necessary standards during delivery. They are instructed to call or text when they arrive at the customer’s place and drop off the package at their doorstep, then step back to the safe distance limit and will wait for the customer to take the package before leaving.
Consumers are strongly encouraged to pay “cashless” on Jumia through JumiaPay. This will ensure less physical cash coming into contact with delivery riders and the wider population and will in turn help reduce the risk of coronavirus transmission.
Jumia “Contactless” delivery payment option is available on all JumiaPay/ Prepaid Packages and all cashless delivery modes that are contactless such as mobile money.
Our mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.
Jumia is the leading pan-African e-commerce platform active in six regions in Africa, which consist of 14 countries. Our platform consists of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets.
For more information about Jumia: Abdesslam Benzitouni [email protected]